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START YOUR CAREER WITH US

Porcelain is a homegrown cult beauty brand. It started as a spa brand providing cutting-edge treatments at four locations in Singapore. Porcelain has also evolved into a skincare brand having felt the need to complement their treatments with equally effective homecare products.

Today, Porcelain offers an extensive range of skincare treatments and a line-up of skincare products all formulated in-house to deliver effective and honest results.

Career Page

START YOUR CAREER WITH US

Porcelain is a homegrown cult beauty brand. It started as a spa brand providing cutting-edge treatments at four locations in Singapore. Porcelain has also evolved into a skincare brand having felt the need to complement their treatments with equally effective homecare products.

Today, Porcelain offers an extensive range of skincare treatments and a line-up of skincare products all formulated in-house to deliver effective and honest results.

We foster craftsmanship by focusing on developing the three key pillars of our business – Our people, our technology, and our products.”

Porcelain Outlets

Porcelain Spa

PORCELAIN ORIGINS

Porcelain Spa

PORCELAIN THE FACE SPA

Porcelain Spa

PORCELAIN SIGNATURES

FIND YOUR PASSION

FIND YOUR PASSION

Operations department

Role Overview:

The Therapist is responsible for recommending and selling the appropriate treatment and products to customers, performing all treatment services according to Porcelain’s standards and achieving sales goals every month.

Responsibilities & Duties:

  • Perform treatment services according to standards set by the company.
  • Assess clients’ needs and provide professional advice.
  • Recommend, educate, and promote suitable treatments and products to clients.
  • Ensure client’s satisfaction and comfort after each treatment therapy.
  • Prepare treatment rooms and maintain cleanliness & neatness of workstations.
  • Assist in checking and maintaining inventory and treatment supplies.
  • Provide administrative support in terms of customer care, including scheduling appointments and maintaining accuracy in customers’ treatment logs.
  • Build rapport and establish good relationships with customers to ensure customer retention.

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Role Overview:

A Client Relations Executive role is to initiate and nurture steady relationships with all customers. An effective Client Relations Executive should maintain contact with clients, work to understand and advise them on which of Porcelain’s products or treatment services could best support their needs at the same time ensuring the alignment with Porcelain’s philosophy and objectives.

Responsibilities & Duties:

  • Performing basic front desk duties like attending to walk in customers, answering email, phone or appointment booking enquiries in a professional manner and up to customer’s satisfaction.
  • Ensure all interactions with customers are handled professionally with care and adhering to company’s policies and procedures, escalating feedbacks or complaint cases where required.
  • Communicate and work closely with therapists on skin analysis & consultation with customers to ensure maximum customer satisfaction.
  • Build rapport and establish good relationship with customers to ensure customer retention & loyalty.
  • Follow up with clients about their skin conditions and treatment progress.
  • Record and update all communication with clients in the CRM system (Zenoti) in a timely and accurate manner.
  • Equipped with sales, customer service and skincare knowledge to educate customers on Porcelains Products & Services
  • Promote & up-sell products, services, and package to maximize sales opportunities where possible.
  • Support in checking and managing store product inventories and requisition.
  • Manage POS, payment terminals and day-to-day store opening and closing procedures.
  • Maintain Outlet’s Tidiness and Cleanliness
  • All other reception and administrative duties as required.

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MArketing department

Role Overview:

Responsible for supporting all digital marketing activities from E-commerce to Website maintenance. Support   such as link building and keyword strategy to increase rankings on all major search engines. In charge of publishing website contents, maintaining continuity of themes, streamlining navigation, and increasing online presence to potential prospects.

Responsibilities & Duties:

  • Maintain organisation website, respond to and troubleshoot all issues in a timely manner.
  • Conduct regular audits to ensure consistency in quality and efficiency to deliver best UX.
  • Collaborate within the team to ensure that the website aligns with brand strategy and meets the organisation’s standards.
  • Keep up to date with industry best practice and monitor competitor websites.
  • Perform ongoing keyword discovery, expansion, and optimization.
  • Work closely with appointed digital agency to develop optimization strategies and ensure SEO best practices are properly implemented to increase the company’s search engine results rankings.

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Role Overview:

The Digital Marketing and Ecommerce Manager will lead the development and implementation of the overall digital media and marketing strategies to drive digital presence and manage the ecommerce business. He/she will be working with agencies and with the various department heads in strategy and execution of plans to achieve targets. This manager will need to be a strong communicator, adept at all areas pertaining to the function and will be reporting to the Head of Marketing and Communications.

Ecommerce Business Acceleration
• Create and maintain E-commerce marketing calendar
• Drive brand’s Ecommerce growth by developing onsite campaigns and ensuring ecommerce principles are incorporated to provide the desired brand and consumer experience
• Develop with support of agencies or internal sources best in class, conversion driving content strategy and assets.

Web and email marketing
• Responsible for all website content and for creating and implementing the content strategy to ensure objectives are met
• Plan, build and execute email acquisition and blast campaigns

Paid Marketing
• Define right paid media channels and allocate budget and resources to maximize result
• Deliver robust leads acquisition campaigns with detailed tracking and optimization to improve
sales leads and conversion success
• Manage various channels from user experience, the user journey, search engine optimization (SEO), search engine marketing (SEM), AB testing and re-targeting
• Perform daily optimisation of campaigns, budget allocation, bid management, ad creative
and landing page testing to maximise ad spends

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BE PART OF OUR GROWING FAMILY

The people at Porcelain Pte. Ltd. aren’t just development professionals, we believe in nurturing the most passionate people as attitude of higher salience than aptitude in our organization. We create environments that go far beyond the conventional. Our diversity not only make better business decisions; we also influence team behavior. The synergy between our teams is what makes us successful and unique.

Who knows what we’ll achieve next with you on board?

Apply now, be part of our growing team!

Career Page

BE PART OF OUR GROWING FAMILY

Career Page

The people at Porcelain Pte. Ltd. aren’t just development professionals, we believe in nurturing the most passionate people as attitude of higher salience than aptitude in our organization. We create environments that go far beyond the conventional. Our diversity not only make better business decisions; we also influence team behavior. The synergy between our teams is what makes us successful and unique.

Who knows what we’ll achieve next with you on board?

Apply now, be part of our growing team!

Kiss & Tell Referral Rewards Program

FREE SHIPPING

Enjoy complimentary shipping on all Singapore orders with SGD$60 spend. Promotion is only valid on PORCELAINSKIN.COM. Shipping charges do not qualify towards the minimum purchase. Shipping charges will automatically be deducted for eligible orders at checkout.

GIFT WITH PURCHASE

Enjoy a complimentary 2-day Bio-DNA Defence Aqua Gel Kit with every purchase. Promotion is only valid on PORCELAINSKIN.COM. No promo code is required, complimentary gifts will be automatically added for eligible orders at checkout. While stocks last!

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