Porcelain Mobile App
Why should I download the Porcelain mobile app?
As higher priority is placed on bookings made through the app –– it will be an easier and smoother experience for clients when it comes to booking their appointments. With the app’s push notifications, clients get to enjoy first-hand updates on the latest news and promotions through the app’s push notifications.
What can i do with the Porcelain mobile app?
Clients will be able to peruse through a wide range of available timeslots, fuss-free appointment bookings, view their past visits, their current appointment schedule, skin quiz and analysis, past purchases and the remaining treatments left on their packages.
How do I get my login details for the app?
You may login via your mobile phone number that you have registered with us during your visit. The system will automatically sync your account details directly into your Porcelain app. In the case of multiple users sharing the same mobile number, please contact us at +65 6227 9692. Likewise, you can also link your social accounts directly to the app, which you will be able to login with one-tap.
How can I track my appointments?
Tap into the“Appointments”icon as seen on the dashboard. From there, you will be able to see your upcoming appointments’ status on whether it has been reserved, confirmed or pending. You may also tap on the “clock” icon to view all your Past Appointments that has been completed. By enabling the Push Notifications function under your phone settings, you will be able to receive alerts on your appointments and updates.
Why do I need to wait for appointment request approval?
We want to make sure that your appointment(s) follows the treatment plan and suits your skin. There are certain treatments that can’t be done consecutively within a short period of time and we would like to ensure the best experience for our clients before an appointment slot is reserved.
Is it possible to re-book based on my past appointment?
Yes, just proceed to the “Appointments History” and click the “Rebook” button.
How do I include add-ons into my bookings in the app?
There is a section under “Book an Appointment” where you can select your desired add-ons. If no add-ons are required, you may leave the section un-selected.
When I make an appointment on the app, can I take it that it has been confirmed?
All bookings made on the app are regarded as appointment requests and not confirmed. Once your slot has been confirmed, the booking will appear under“Upcoming Appointments”. It will take less than 48 hours prior to date to confirm.
Why am I unable to find slots for my desired treatment on the app?
The timeslots displayed are dependent on the specific treatments and locations –– especially for the extractions and premium facials. Do take note that certain treatments are exclusively offered at specific outlets as indicated in the drop-down menu.
Can I use the app to cancel confirmed bookings?
Yes, appointments can be cancelled via the app 72 hours in advance. If you decided to cancel your booking less than 72 hours before the appointment, kindly contact Client Relations Team to reschedule.
How do I check the remaining sessions left in my packages?
You may check it under “My Appointments” –– it will display the number of sessions you have left with us along with its expiry date.
Can I sync my appointment bookings to my phone calendar?
Yes, it can be done. At the top of the appointment details, tap onto the “Add to Calendar” button. This will prompt your mobile to sync the appointment to your default calendar.
How can I be updated with upcoming promotions?
You can always turn on your settings of Push Notifications. Likewise, you may opt-in to receive all transactional emails, newsletters and promotions by selecting the“Settings”icon on the top right corner of the dashboard.