DOWNLOAD THE PORCELAIN APP NOW
The Porcelain App now contains even more interactive features to optimise your digital Porcelain experience.
Stay up to date with our latest updates, exclusive promotions and in-app exclusives.
• Appointments bookings on the go
• Reminders for upcoming appointments
• Track all purchases and past visits on one integrated platform
• Lifestyle and skincare stories and tidbits
• Read reviews of products
• Purchase your favourite porcelain products!
Frequently Asked Questions
As a higher priority is placed on bookings made through the app, it will be an easier and smoother experience for customers when it comes to booking their appointments. In addition, customers will be the first to view promotions on their push notifications.
Clients will be able to peruse through a wide range of available timings, make bookings easily, view their past visits, their current appointment schedule, past purchases and the remaining treatments left on their packages.
You may login via your mobile phone number that you have registered with us during your visit. The system will automatically sync your account details to your Porcelain app. In the case of multiple users sharing the same mobile number, please contact us at 6227 9692.
Timings displayed are dependent on the specific treatments and locations, especially for the extractions and premium facials. Do take note that certain treatments are exclusively offered at specific outlets as indicated in the drop down menu.
Typically, treatment slots are opened up to 2 months in advance (eg. October’s slots will be released in August).
There is a section under “Book an Appointment” where you can select your desired add-ons. If no add-ons are required, you may leave the section un-selected.
All bookings made on the app are regarded as appointment requests and not confirmed timings. The booking will appear under “Upcoming Appointments” if the slot is confirmed.
We hope to fully maximise slots for all clients as there may be a huge demand for treatments on certain days. As a result, some treatments have to be set at the timings displayed to comfortably suit everyones needs.
Under “Select Therapist” simply choose your desired therapist to see their available treatment slots. Please choose another date if there are no available slots.
Yes, appointments can be cancelled via the app 72 hours in advance. If you decided to cancel your booking less than 72 hours before the appointment, kindly contact Client Relations Team to reschedule.
Unfortunately the mobile app is unable to do that as of now, but we definitely have that on our list of new features so stay tuned!