With tightened efforts to contain the spread of COVID-19, we will be continue to suspendall facial services. ALL Porcelain spas will be closed during the Circuit Breaker period from 07 April– 01 June 2020.
All appointments booked from 07 April onwards will be cancelled, with sessions returned to your account. All active packages will be extended by 6 months, and GSS packages by 3 months, from 07 April 2020. There will be no required action on your end.
In the meantime, for future appointments after 01 June 2020, you may still continue to use our mobile application ‘Porcelain Skin’ to request your bookings.
We’ll be missing you, so stay connected with us! Drop us a DM on our social platforms or WhatsApp. All communication channels and hotlines remain open during this period.
This is a turbulent way to start the year and I wish we were communicating under better circumstances. Hope everyone is keeping well.
COVID-19 has thrown many businesses, governments and institutions off their rails. With all the measures put into place, sales and occupancy rates across the industries have taken a nosedive, and will reach an unprecedented low, if not already. Regardless, I am writing to assure you that the Porcelain team has been working tirelessly to ensure that our business continues to operate and that our employees and clients are taken care of.
In light of the social distancing measures, we understand you may not return as frequently as you wish. Hence, all packages will be extended by 6 months, and GSS packages by 3 months. Additionally, we will continue to offer complimentary delivery for all e-commerce orders.
Being in the spa business, our top non-negotiables are Hygiene and Sanitation. We have always operated at extremely high standards. We have undergone stringent hygiene audits for the Clean Mark Certification and await final confirmation from the authorities.
We were prompt in implementing processes to do temperature checks since early February, and turned away clients with high-risk travel history since. Stores are sanitized frequently, and safe distancing have been implemented. Complimentary hand-sanitisers refill is also available for all customers.
To safeguard the health and safety of our employees, BCP plans have been implemented and improved along the way. Retail staff in one store will not be able to make any physical contact with staff from another store.
We believe in treating our people well and fair. When the Malaysian Movement Control Order, our staff had a choice to stay in Malaysia or to continue work while we provide temporary housing in a 4* hotel. A handful of them have decided to stay in Malaysia and will return when the order is lifted.
Without jeopardizing jobs, staff idle time has been converted to training. This allows us to serve you better when you return. We have also made the business decision to close Porcelain Aesthetics permanently for the lease came up at the perfect time. We can now focus all our resources and not spread ourselves too thin. Lastly, to better manage the crowd at Porcelain Origins, we have decided to temporarily close the café for 2 months, reopening it on 1st June
Our digital transformation initiatives have paid off, as our team is fully on the cloud and our back-end operations continue to function at maximum capacity despite the new work-from-home measures. We continue to develop exciting plans for you for in 2020, and we sincerely hope that you will continue to support Porcelain, without which we couldn’t have had the ability to create all these jobs.
Many of you may know that my mother’s business folded in 2004 as a result of the SARS epidemic. When we started Porcelain in 2009, that memory was still fresh, and for ten years, we have been cautious not to walk down that path should it happen again. However, COVID-19 came at a pace and scale that everyone was ill-prepared for. Regardless, we know that as a team, if we stick together, we canweather this storm. This cannot happen without you – your love and trust in Porcelain.
We urge you to continue to engage with us, follow us onInstagram and Facebook, download our app (and give us 5*!) and make your purchases on our e-store. In the meantime, we will be doubling our efforts to create more valuable content for you. When things get better, we look forward to serving you with open arms!
For now, stay safe, healthy and go #foundationfree!
In April 2015, we opened Porcelain Aesthetics at Orchard Gateway, introducing a range of revolutionary high-tech medical grade equipment to complement our craft-focussed treatments. Since then, we have constantly invested in cutting edge equipment and honing our therapist’s skills to deliver uncompromising skincare results.
We have since transformed with the launch of Porcelain Signature, our Flagship store, and Porcelain Origins, Singapore’s first smart spa with a wellness café. With each project we undertake, we never steer from our true north of helping each and every Porcelain client achieve healthy skin from within.
As we progress, we will be consolidating our resources to focus on Porcelain Face Spa, Porcelain Origins and Porcelain Signatures and would like to inform you that we will be closing Porcelain Aesthetics at Orchard Gateway from Tuesday, 31st March 2020.
With the closing of every chapter, we write new ones. We have exciting plans lined up for the rest of the year, designed and planned with you – our dear client, in mind.
The Porcelain Team will be putting all our hearts into improving our service while driving innovation through high quality, technologically advanced treatments and products. Thank you for trusting us by embarking on the Porcelain Journey; You inspire us to do better, and it’s our promise to grow and evolve with you as your life-long beauty partner.
We sincerely thank you for your continued support and look forward to sharing our exciting plans soon!
PS: No Porcelain staff are affected by this, as they are family, and we will take care of them during good and difficult times. Your favourite therapists will still be available at our three other outlets!
Yours faithfully, Pauline Ng Founder and Managing Director of Porcelain
If you’ve experienced acne, you’ve most probably come across the word while reading acne-related content. Although we know too much of it causes acne, what exactly is sebum?
WHAT ARE YOU, SEBUM?
Sebum, or “fat” in latin, is secreted via sebaceous glands which can be found virtually everywhere on our skin (even in the ear canals!). The only exceptions are our palms and soles (thankfully).
Sebum can be tricky to handle. When you have just the right amount of this filmy, sticky substance, it helps protect your skin. Too much, though? You’ll probably be combating acne. Too little? You could end up with dry, cracked skin.
SAY HELLO TO YOUR “FRIENEMY”
Credits: Scott Webb
Sure, sebum can make your skin appear shinier or oilier, but it can actually be good for it! It keeps your skin healthy and prevents it from losing moisture. Working as a waterproof shield, it not only prevents moisture from going out but also prevents too much of it from getting in.
We’ve mentioned previously that achieving equilibrium is key to naturally smooth and glowing skin. When your skin is out of balance, sebaceous glands tend to overproduce sebum, which clogs up your skin pores and disrupts said flow. Dead skin cells on the surface of your skin, combined with excess sebum from beneath, meet in the pores. This results in clogging and the proliferation of P.acnes bacteria inside. As a result, acne lesions, blackheads, and whiteheads will begin to form on your skin.
WHAT CAUSES SEBUM OVERPRODUCTION?
You may be thinking, “I’ll simply wash off the excess oil to prevent breakouts”.
Washing your face excessively to remove sebum will only temporarily improve the appearance of the skin. This is due to the production of sebum occurring underneath the skin’s surface, and washing does little or nothing to affect the production of sebum. Even worse, it might stimulate sebum production into overdrive with every wash, as your skin thinks it’s too dry!
“So, how do I control sebum production?”
We hear ye! How much sebum your skin produces is largely dependent on your hormonal production, due to a particular hormone named dihydrotestosterone (DHT). This is why people tend to have more acne problems during puberty. Also, contrary to popular belief, sebum production (or overproduction) has no direct correlation with what you eat. The fats and oils in our diet are broken down in the digestive system, and there isn’t a pathway to your skin.
All hope is not lost. In the meantime, keep your pores clean to prevent pesky acne from forming!