Dear Porcelain Community,

This is a turbulent way to start the year and I wish we were communicating under better circumstances. Hope everyone is keeping well. 

COVID-19 has thrown many businesses, governments and institutions off their rails. With all the measures put into place, sales and occupancy rates across the industries have taken a nosedive, and will reach an unprecedented low, if not already. Regardless, I am writing to assure you that the Porcelain team has been working tirelessly to ensure that our business continues to operate and that our employees and clients are taken care of. 

In light of the social distancing measures, we understand you may not return as frequently as you wish. Hence, all packages will be extended by 6 months, and GSS packages by 3 months. Additionally, we will continue to offer complimentary delivery for all e-commerce orders.

Being in the spa business, our top non-negotiables are Hygiene and Sanitation. We have always operated at extremely high standards. We have undergone stringent hygiene audits for the Clean Mark Certification and await final confirmation from the authorities.

We were prompt in implementing processes to do temperature checks since early February, and turned away clients with high-risk travel history since. Stores are sanitized frequently, and safe distancing have been implemented. Complimentary hand-sanitisers refill is also available for all customers.

To safeguard the health and safety of our employees, BCP plans have been implemented and improved along the way. Retail staff in one store will not be able to make any physical contact with staff from another store.

We believe in treating our people well and fair.  When the Malaysian Movement Control Order, our staff had a choice to stay in Malaysia or to continue work while we provide temporary housing in a 4* hotel. A handful of them have decided to stay in Malaysia and will return when the order is lifted.

Without jeopardizing jobs, staff idle time has been converted to training. This allows us to serve you better when you return. We have also made the business decision to close Porcelain Aesthetics permanently for the lease came up at the perfect time. We can now focus all our resources and not spread ourselves too thin. Lastly, to better manage the crowd at Porcelain Origins, we have decided to temporarily close the café for 2 months, reopening it on 1st June

Our digital transformation initiatives have paid off, as our team is fully on the cloud and our back-end operations continue to function at maximum capacity despite the new work-from-home measures. We continue to develop exciting plans for you for in 2020, and we sincerely hope that you will continue to support Porcelain, without which we couldn’t have had the ability to create all these jobs.  

Many of you may know that my mother’s business folded in 2004 as a result of the SARS epidemic. When we started Porcelain in 2009, that memory was still fresh, and for ten years, we have been cautious not to walk down that path should it happen again. However, COVID-19 came at a pace and scale that everyone was ill-prepared for. Regardless, we know that as a team, if we stick together, we can weather this storm. This cannot happen without you – your love and trust in Porcelain.  
We urge you to continue to engage with us, follow us on Instagram and Facebook, download our app (and give us 5*!) and make your purchases on our e-store. In the meantime, we will be doubling our efforts to create more valuable content for you. When things get better, we look forward to serving you with open arms!  

 For now, stay safe, healthy and go #foundationfree!  

With love,  
Pauline Ng  

This year, the fire of a revolution started when Alicia Keys went foundation-free for her new album cover as well as for her appearance at the VMAs.

Alicia Keys explained the reasons behind her actions, stating that she decided to do away with the many years of stress that had been placed on her to always look “perfect”. Now, she is grateful for taking that bold step forward, forgoing makeup even when attending a prestigious event. In her words, it was “the strongest, most empowered, most free, and most honestly beautiful” she had ever felt.

Women all over the world cheered as they felt liberated by her actions. That constant standard of looking impeccable all the time was slowly getting vanquished. For the longest time, for most women, makeup forms a large chunk of their daily routines. Many no longer see makeup as “optional” but a necessity before leaving the house. However, this really doesn’t have to be the case. Makeup can still be enjoyed without being a form of societal pressure. As long as one is confident in their own beauty and skin, going out with or without it is inconsequential.

Related: 4 Simple, Everyday Things For A Foundation-free Complexion

At Porcelain, we strongly advocate going foundation-free. Our skin breathes better and ultimately heals quicker from impurities that clog throughout the day. Redness in skin or marks from acne? Nothing a lightly tinted moisturizer couldn’t fix, instead of a heavy-based foundation.

After all, it is more advantageous to improve skin health with skincare instead of constantly covering up. Additionally, going foundation-free can provide that extra 15 minutes of shuteye, leading to an even clearer and brighter complexion!

To read the Straits Times’ latest article and Porcelain’s founder’s comments on going Foundation Free, simply read:

Mothers’ Day is just round the corner and so here comes the annual dilemma of what gift is truly befitting. Fret not, we’ve got your back, and here are two fantastic gift ideas we have in-store that are perfect for the most special woman in our lives.

What’s better than gifting the Best Restorative Facial (Harper’s Bazaar Singapore), Best Line Reducing Facial (Women’s Weekly) – the Porcelain Proionic Facial, and let us indulge her thoroughly. This luxurious treatment targets saggy, aging skin problems as well as dull and fatigued skin. You can read more about the treatment here. There’s no better way to say “I love you mom” than to let the results of the Proionic Facial speak for itself, when she walks out looking more rejuvenated, with a more youthful looking visage. Usual Price – $408.80.

“Always love your mother because you will never get another.” Likewise, pamper your mother’s skin because she will never have another. Let her worry about giving her age away no more! Lavish her with our RevitalEyes Silk Mask that will work its magic around crow feet and eye bags. Inspired by the ancient benefits of silk, this velvety smooth mask reduces the appearance of delicate lines, leaving a healthy radiance around her eyes. Trust us, it will be particularly rewarding to watch her eyes regain the light from her youth. Usual Price: $48 for a box of 6.

Contact us at [email protected] to purchase either gift at 20% discount by quoting “ILOVEMYMOM” by 31st May 2016.

Additionally, participate in our Mothers’ Day Contest to stand a chance to win Porcelain products and a spa session worth SGD$1812! Simply follow @PorcelainFaceSpa and upload your photo on Instagram or Facebook using the hashtag #UniquelySimilar to share with us how you are uniquely similar to your mother. We will pick our favourite entry and the entry with most likes as our two lucky winners! For more details on our Mothers’ Day Contest, click here.


The skin is the largest organ of our body and therefore deserves the most attention and care. Here are some basic tips to achieving beautiful glowing skin, whether you are male or female, young or old: Top 10 Do’s and Don’t to Achieving Glowing Skin.

Contributed to by Porcelain, The Face Spa’s Managing Partner, Pauline Ng.