Insider News

We offer you a glimpse into the world of Porcelain’s insider news, its DNA and people behind-the-scenes. A visual and literary representation of the latest, most exciting, newsworthy news in Porcelain. Includes anything from new treatments to just-launched products… and more!

In last week’s edition of #LetsTalkTuesday, we covered the hidden impacts of blue light on our sleep and skin health. Truth is, your screens can bring around more skincare issues beyond blue light.   

Credit: Tranmautritam 

The Phenomenon of Screen Face: 

With our environment and lifestyle being more volatile these days, we’ve relied on technology to bring a sense of normality and routine into our lives. From telecommuting, Zoom hangout sessions with friends and Netflix watch parties, our interaction time with technology has increased to stay connected. However, unknown to us, this increased interaction has taken its toll on our skin and body. The phenomenon of Screen Face is a collection of skincare problems that develop as a result of the increased screen time. Namely, Squint Eyes, Tech Neck and Phone Chin. 

Squint Eyes: 

Long hours spent staring at your screens can cause your eyes involuntarily slip into a squint. Prolonged squinting causes your eyes to be in a crumpled position which leads to fine lines and wrinkles forming around the eye. Additionally, researchers have found that squinting halves the number of blinks per minute, causing dry eyes and blurry vision. With that, you would very likely rub your eyes which isn’t great for the delicate skin around the eyes.   

 Prolonged screen time also exposes your eyes to blue light. This can destroy collagen, cause dark eye circles, weaker skin barrier and increased dryness in the skin.   

Tech Neck: 

This skincare issue shares the same name as the common posture problem. Tech Neck is the forward-leaning of the head to look at devices. This unknowingly repeated action places additional strain on your spine (around five times the gravitational pull), causing shoulder pain and more. Moreover, it can also cause the skin under the neck to fold, deepening necklines. The additional gravitational pull also affects the skin, causing it to sag.   

Pair these issues with the lack of care the neck and décolleté receive in skincare routines you would get a neck and décolleté that may look older than you face. 

Phone Chin: 

Like Tech Neck, Phone Chin is a result of poor posture. Looking down at your phone or computers can cause the skin under the jawline to be compressed. With the average person checking their phone every 10 minutes (amounting to a whopping 96 times a day), this repeated downward gaze eventually causes a once defined jawline and neck to sag.   

Reversing Screen Face: 

Much like most skincare issues, reversing Screen Face is possible with the help of advanced technology combined with traditional craftsmanship encouraging the skin’s natural restorative properties. Introducing, the trinity of treatments that will reverse the effects of screen time, revealing the beauty unplugged.   

Multi-Spectrum Intensive Eye Treatment 

Created to combat Squint Eyes in 45 minutes, the Multi-Sprectrum Intensive Eye Treatment effectively:  

  • Reduces fine lines, wrinkles, puffiness and dark eye circles   
  • Rebuilds collagen for plump eyes and firmer skin  
  • Lifts droopy eyelids 

Step 1: Double Cleansing & Exfoliation 

The treatment begins with a Porcelain staple – double cleansing – to free the skin of impurities while nourishing it with potent ingredients and antioxidants. Followed by a gentle exfoliation using Porcelain’s enzyme-based gel exfoliator – the Natural Skin Refiner – to lighten fine lines and brighten the eye area. 

Step 2: Eye Lift Massage 

A firm lifting massage is performed to aid the lymphatic drainage of fluids – to depuff and lift the eye area.  

Step 3:  Ultrasound with RevitalEyes Concentrate & HA+ Hydrating Serum 

To further boost the efficacy of the lifting massage, ultrasound technology is used to stimulate collagen production and strengthen capillary walls of blood vessels under the eyes to restore suppleness to the area. Coupled with the multi-faceted formulation of the HA+ Hydrating Serum and scientifically advanced ingredients of the RevitalEyes Concentrate restores youthfulness to the skin while reinvigorating the skin’s natural restorative properties.   

Step 4: Mask with LED Light Therapy 

Masking is a must-have. Porcelain’s Multipeptide Silk Eye Mask is then applied along with LED light therapy to enhance the penetration of the mask’s active ingredients around the eyes.   

Step 5: Head Massage 

The treatment ends with a head massage for the ultimate indulgence. Emerge with refreshed eyes and relaxed mind. 

Duo-Intensive Neck & Décolleté Treatment 

The best accessory is an elegant neck with a flawless décolleté to match. However, Tech Neck stands in the way of that. Thus, the Duo-Intensive Neck & Décolleté Treatment effectively:  

  • Reduces fine lines and necklines  
  • Visibly brightens and firms the skin around neck and décolleté  
  • Even skin tone along neck and décolleté 

Step 1: Double Cleansing & Deep Peel 

The treatment begins with a Porcelain staple – double cleansing – to free the skin of impurities while nourishing it with potent ingredients and antioxidants. To reveal brighter, youthful skin, a deep peel made from a balanced blend of Glycolic Acid and Trichloroacetic Acid is applied to exfoliate the neck and décolleté comfortably. 

Step 2: Intense Pulse Light (IPL) Treatment 

With medical-grade machinery, a selection of pulsating lights is administered for precise and targeted treatment. Gentle flicks of light stimulate the skin’s collagen production in the dermis layer. Simultaneously, pigmentation is lightened and skin tone is evened, leaving behind a plump and radiant neck and décolleté. 

Step 3:  Detox Lymphatic Drainage Massage 

To further enhance the skin’s natural youthfulness, Porcelain’s signature lymphatic massage is conducted. The in-house developed technique reduces water retention and boosts the drainage of toxins for healthier skin upon an elegant neck. 

Step 4: Custom Blended Mask 

A premium custom-blended mask targeted at your specific skin needs is applied as you slowly fall into a relaxing slumber. 

Step 5: Head Massage 

The treatment ends with a soothing head massage that is guaranteed to deepen your sleep, leaving you reinvigorated when you awake. 

Proionic Multi-Sculpting Chin & Neck Treatment 

While adjusting the way you look at your devices can reduce the presence of Phone Chin, allow the Proionic Multi-Sculpting Chin & Neck Treatment to do the heavy lifting and restore a sharper visage with a sleek neck to match.  It effectively:  

  • Reduces the appearance of a double chin  
  • Tightens sagging skin under chin and neck  
  • Stimulates collagen production for taut skin over time 

Step 1: Double Cleansing  

Likewise, the treatment starts with a double cleanse to free the skin of impurities while nourishing it with potent ingredients and antioxidants.  

Step 2: Carbon Dioxide Treatment 

A carbon dioxide sheet mask and topical gel are applied, triggering the BOHR Effect – a process that releases a rush of oxygen and nutrients to the treated area. The BOHR Effect results in stimulating cell renewal and collagen production. Witness an immediate V-shape facial contour with bright skin to match. The cell renewal and collagen production lay the foundation for healthier skin in future. 

Step 3:  Proionic Neck Lift & Detox Lymphatic Drainage Massage 

Using a patented, 448kHz long wave radio frequency paired with Porcelain’s signature lymphatic massage helps to stimulate collagen and elastin production while draining toxins for an instant and long-term anti-ageing effects. Results are immediate with sustained tautness around the chin and neck. 

Step 4: Custom Blended Mask 

A premium custom-blended mask targeted at your specific skin needs is applied. 

Step 5: Head Massage 

The treatment ends with a soothing head massage that is guaranteed to deepen your sleep, leaving you reinvigorated when you awake. 


Start reversing your Screen Face and get the healthy skin you deserve by booking an appointment today! 

Dear Friends of Porcelain,  

The days are long but the years are short, and I cannot believe how quickly time passes us by. In the blink of an eye and Porcelain turns 11 as I recall each Porcelain milestone like it happened only yesterday.  

We didn’t make a big deal of our tenth anniversary because we felt that we were still a young company with so much room to grow. However, in 2020, we were put to the test by COVID. Questions raced through my mind – do we have sufficient cash-flow, do we have a nimble team, can we preserve jobs, will our customers support us, how do we continue to serve during this period?  It was when we answered all these questions I’d realized our last ten years haven’t been in vain as we have built quite a solid foundation.

From establishing our first spa to developing a full range of in-house formulated products, we have come far. We have won more than 70 beauty awards locally and internationally, proud to be recognized globally as the Best Beauty Spa in Asia for 8 years (WLSA, Haute Grandeur), and featured on the Louis Vuitton City Guide since 2012. I have recently written about how our dreams can come true, if we work hard for it. I had dreamed of a day where Porcelain would be recognized as a skincare leader, while being human as a company. Porcelain 2020 isn’t too far from that dream.

The pandemic and temporary closure of our spas, have forced us to grow and to change. I believe these new shifts will pave the way for future success:


Training has been our core and we have now taken to virtual training. We took the opportunity to refresh and up skill every single person in the team, clocking in an estimated 160 hours of training per person during Circuit Breaker. Fun fact: Up to this day, I personally test every therapist before they are allowed to perform the treatments on you to ensure uncompromising results and quality.

Virtual Skin Education (VSE) 

Education forms the heart of what we do and we wanted to continue doing so in the virtual space. A task force was put together to create the program in March and a three-module education program is now available for you. This is not a sales program – but one to connect, engage and build your skincare relationship with you.  

Personal Prescription 

During this ‘break’, we have kept jobs by keeping busy.  Your therapist have worked in teams to discuss your skin issues, to develop a personalized product and treatment plan to help you achieve your skin goals.  You can now view the prescribed plans by logging on to your account on the latest  Porcelain Skin Mobile App.


With online sales being our only revenue stream the past months, we have worked tirelessly to ensure our skincare products are readily available for you. You can now shop for Porcelain skincare on Porcelain, Krisshop (yes, you can redeem using miles), Lazada, Amazon and a few more in the pipeline.

Also, many friends of Porcelain have been so kind to post their skincare routine, and testimonials for us on Instagram and on our website. We are tremendously grateful for your word-of-mouth, for this is what our business is built on! 

Giving Back 

As a company, we are constantly exploring new ways to give back and contribute. We have launched Reusable Cotton Pads that comes with a cute laundry bag and 100% of profits goes to The Nature Conservancy. Our R&D team have also been hard at work to create a sanitizer good enough for use on the face. Leveraging on our knowledge on skin, the Skin Protecting Sanitiser is anti-viral, anti-bacterial, 100% natural, alcohol-free and child-friendly. It does not just protect you from viruses but also keeps acne at bay. 500 pieces from the first batch will be donated to Healthcare workers.

Thank you for believing in us and for standing by us. You are the reason we are here and kept going. We are very grateful for the opportunity to serve you the past 11 years and look forward to many more years to come.  

With Love,  
Pauline Ng 
Founder of Porcelain 

Dear friends and family of Porcelain,

Following the announcement of the start of Phase 2, we are happy to announce that our spas have officially opened on 19 June.

While we are excited to welcome you back with relaxing treatments and services, your safety is our priority. Thus, we are happy to announce that all our spas are Clean Mark Certified. In addition to being certified, we will also be conducting the following procedures in our spas:

– Social Distancing within spa premises
– Sanitising rooms before & after use
– Therapists conducting treatments will be wearing a face mask, face shield and latex gloves
– Spa beds are sanitised and disposable bed sheets are replaced after each client
– Hourly wipe downs with medical grade sanitising solutions
– Providing hand sanitisers throughout the spa

Upon the announcement of the start of Phase 2, we have been receiving a high volume of requests to make appointments in our spas. Though we are grateful for the enthusiasm, this volume of requests has greatly slowed down our response time to booking requests made via WhatsApp. Thus, to ensure that you are able to get the slot of your choice, we highly recommend appointment bookings through our Mobile App.

As we look forward to gradually welcoming you back into our spas, we understand that you may be not be ready to leave the safety of your homes just yet. Thus, we will continue to make our our Virtual Skin Education complimentary for you. The immense changes to our lifestyle, erratic climate and hormonal changes have resulted in the increase occurrence of skin sensitivity and acne for many. With the Virtual Skin Education, we hope you can learn more about your skin and keep it safe and healthy while staying home.

From the bottom of our hearts, thank you for the love & support you’ve shown us during these difficult times. Your health is our top priority, so rest assured we will do our best to ensure it. We look forward to seeing all of you soon!

Your Porcelain Family

Dear friends and family of Porcelain, 

With tightened efforts to contain the spread of COVID-19, we will be continue to suspend all facial services. ALL Porcelain spas will be closed during the Circuit Breaker period from 07 April– 01 June 2020

All appointments booked from 07 April onwards will be cancelled, with sessions returned to your account. All active packages will be extended by 6 months, and GSS packages by 3 months, from 07 April 2020. There will be no required action on your end. 

In the meantime, for future appointments after 01 June 2020, you may still continue to use our mobile application ‘Porcelain Skin’ to request your bookings. 

We’ll be missing you, so stay connected with us! Drop us a DM on our social platforms or WhatsApp. All communication channels and hotlines remain open during this period.

Hang in there! We will get through this together!

Connect with us:

Porcelain Mobile App:  Start a chat 
Facebook/InstagramDrop us a DM  
WHATSAPP: +65 9721 1008 
CALL: +65 6227 9692 

Dear Porcelain Community, 

In April 2015, we opened Porcelain Aesthetics at Orchard Gateway, introducing a range of revolutionary high-tech medical grade equipment to complement our craft-focussed treatments. Since then, we have constantly invested in cutting edge equipment and honing our therapist’s skills to deliver uncompromising skincare results. 

We have since transformed with the launch of Porcelain Signature, our Flagship store, and Porcelain Origins, Singapore’s first smart spa with a wellness café. With each project we undertake, we never steer from our true north of helping each and every Porcelain client achieve healthy skin from within. 

As we progress, we will be consolidating our resources to focus on Porcelain Face Spa, Porcelain Origins and Porcelain Signatures and would like to inform you that we will be closing Porcelain Aesthetics at Orchard Gateway from Tuesday, 31st March 2020

With the closing of every chapter, we write new ones. We have exciting plans lined up for the rest of the year, designed and planned with you – our dear client, in mind.   

The Porcelain Team will be putting all our hearts into improving our service while driving innovation through high quality, technologically advanced treatments and products. Thank you for trusting us by embarking on the Porcelain Journey; You inspire us to do better, and it’s our promise to grow and evolve with you as your life-long beauty partner. 

We sincerely thank you for your continued support and look forward to sharing our exciting plans soon! 

In the meantime, do not hesitate to contact us at KNOCKKNOCK@PORCELAINSKIN.COM or WhatsApp us at +65 9721 1008. 

PS: No Porcelain staff are affected by this, as they are family, and we will take care of them during good and difficult times. Your favourite therapists will still be available at our three other outlets!

Yours faithfully, 
Pauline Ng 
Founder and Managing Director of Porcelain