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SHIPPING/ EXCHANGES
Where do you ship to?
We ship worldwide to almost every destination. Some items cannot be shipped overseas due to regulations that prohibit the transport of goods that can be considered dangerous. If you face any difficulties placing an international order, please contact us at knockknock@porcelainskin.com for assistance.
All orders purchased from PORCELAINSKIN.COM are shipped from Singapore.
We currently offer 2 delivery options in Singapore, with order tracking services.
- Standard Delivery (1-3 working days)
- Next Day Delivery (1 working day)
*Only available upon request. Top-up of delivery charges is applicable
Deliveries are made between Monday to Friday from 10am – 7pm (GMT+8).
For all Singapore orders, there will be complimentary shipping for orders above $60. For orders below $60, a standard delivery fee of $3.90 applies.
International shipping charges varies accordingly to countries.
Malaysia
Enjoy complimentary international shipping for orders above S$200. For orders below S$200, a standard delivery fee of S$20 will apply.
Philippines, Japan, Indonesia, Hong Kong, China, Cambodia, Brunei, South Korea, Taiwan, Vietnam
Enjoy complimentary international shipping for orders above S$200. For orders below S$200, a standard delivery fee of S$30 will apply.
Australia and United States (US)
Enjoy complimentary international shipping for orders above S$300. For orders below S$300, a standard delivery fee of S$50 will apply.
For other countries that are not covered by your location, Please email us at knockknock@porcelainskin.com to assist you further.
We currently do not offer express delivery at the moment.
Please email us at knockknock@porcelainskin.com with your order number and estimated delivery date for assistance.
If you are not present during the first delivery attempt, we will attempt to re-deliver your order on the next available date. If both delivery attempts have failed, there will be a re-delivery fee that you will have to pay.
Unfortunately, as PORCELAINSKIN.COM runs on a different stockist from our spa outlets, pick-ups are currently not available.
You can expect your order to arrive within 1-3 working days after order has been made.
We hope you enjoy what you have ordered. Due to the nature of the products and the fact that it is difficult to be certain, even on inspection, if an item has been opened or the packaging compromised in any way, we do not accept returns or exchanges.
However, if you have received a defective or incorrect item, please contact us within 10 days of purchase at knockknock@porcelainskin.com with your order number and information on the ordered item(s) for a refund or exchange.
Please do not discard defective items as we will need to collect it back. We regret that we are unable to refund your original shipping charges unless the return was a result of our error.
We advise you to look through the ingredients list carefully before making a purchase. We strongly advise you to perform a skin patch test before using the product. Should you develop any adverse reaction (such as rash or irritation); do not continue to use the product. Seek medical treatment if your symptoms do not resolve satisfactorily.
Your payment will be refunded to your original mode of payment within 14 working days after we have received your items. Please note that the processing time may vary for different issuing banks and it may take slightly longer than 14 working days. You will receive a notification email when your refund has been processed.
