How do I make an appointment?
You may make an appointment through one of these platforms:
Book an appointment online
Drop us an email at firstname.lastname@example.org
Call us at +65 6227 9692
Whatsapp us at+65 9721 1008
All our services are based on appointments only. Prior booking is required and subject to availability. Hence, we recommend all our clients to book their appointment(s) in advance to secure their preferred therapist and time slot.
Once your appointment is confirmed, you will receive a confirmation via email. You can confirm your appointment by replying to the email or confirm the appointment via the Porcelain Mobile Application.
Is there a minimum age requirement for your treatments?
Though we do not have a minimum age, we do not recommend facial treatments for clients under 13 years old. For clients aged 16 and below, parental consent is required before they may experience any Porcelain treatments.
What modes of payment are accepted at Porcelain Spas?
We accept Visa, Mastercard, China Union Pay, American Express, Nets, Apple Pay, Google Pay, Android Pay, GrabPay, PayWave, Atome, Pace and Cash payment in local currency only.
Interest-free instalment plans are available with Atome and Pace.*
What if I am late for my appointment?
Your prompt arrival will help us ensure all clients receive full and quality service in a timely manner. We recommend that you check in at least 10-15 minutes prior to your scheduled appointment.
In an event of a late arrival, Porcelain reserve the right to reduce the duration of the treatment accordingly or end the session on the scheduled time. Do note that full payment of the entire treatment will still be chargeable to the client.
For late arrivals of more than 30 minutes, Porcelain will be regarded as No-Show and appointment will be cancelled automatically.
What is your cancellation policy?
We understand that unexpected circumstances and last-minute changes to your schedule are inevitable. Should there be a need to cancel/reschedule, it is advisable to do so via our Porcelain Mobile App or appointment confirmation email at least 48 hours in advance. There will be no charge if this is done.
Due to high last-minute cancellation rates and to better cater to your appointment requests, kindly note that with effect from 18 February 2022, we have implemented our new appointment release policy.
This policy will release the next day’s unconfirmed appointment slots by 4pm. To avoid your slot being released, we highly encourage confirming your appointment in advance.
Here is how it works:
48 hours before your appointment:
You may use your Porcelain Mobile App to confirm or cancel your appointment.
Alternatively, you can confirm or cancel your appointment through an appointment confirmation email that will be sent to you.
24 hours before your appointment:
If no confirmation is received, our Client Relations Team will reach out to you via Phone (Call or WhatsApp) to confirm your appointment.
By 4pm, on the day before your appointment:
If no confirmation is received, your appointment will be released to other clients.
Any cancellation/rescheduling after your confirmation will be regarded as a Last-Minute Cancellation. For Last-Minute Cancellation or no-shows, there will be a charge of the full session of your appointment.
Can I request for a specific therapist?
If you have a preferred therapist, you may request during your appointment booking. All requests are subjected to the availability of the therapist’s schedule at the point of request.In an event when your appointed therapist is on urgent or medical leave, we will arrange for the next available therapist within the same outlet for you.
It's my first time at Porcelain, what should I take note of on my first appointment?
For first-time clients, please arrive at least 15 minutes prior to your appointment. You will be required to complete a medical indemnity form.
For subsequent visits, please try to arrive at least 5 minutes prior to your appointment. Your prompt arrival will help us ensure all clients receive full and quality service in a timely manner.
What are your operating hours for your stores?
Come visit us between: 11am – 9:30pm on weekdays 9:30am – 8pm on weekends
What skin types are your products suitable for?
Our products are categorised by franchise, each developed to meet different skin needs.
Essentials– the backbone of everyone’s good skin condition, this category is suitable for all skin types.
Control– created to restore balance back to the skin, this category is best suited to problematic, acne-prone skin.
Soothe– formulated to provide the gentle touch and tranquillity that sensitive skin needs.
Plus+– perfect for skin experiencing signs of premature ageing as it helps to protect the skin against ageing aggressors.
Do you have any product samples for me to try?
Yes, we do have product testers available at all our spas. Likewise, if you would like to bring back some home samples, feel free to reach out to any of our Spa Team and request for it.
Am I able to ultilise my birthday perks on porcelainskin.com?
Yes. You will receive an exclusive birthday email on the day of your birthday. Please check your inbox/spam on the redemption details.
Are your products non-comedogenic?
While all Porcelain Skincare products are mineral-oil free, some do contain natural oils. If your skin is prone to congestion and you would like to find out more about which products best suit you, please feel free to visit any of our spas to speak with our Skin Experts or reach out to us at email@example.com.
Are your products Paraben free?
Most of our products are Paraben-Free. However, where it is present, it has been added as a preservative to boost the product’s shelf life while maintaining its integrity and effectiveness. Rest assured that when formulating our products, your safety is our top priority.
Are your products Halal Certified?
Our products have not undergone any halal certification. However, we carefully formulate our products to use sustainable, lab-developed ingredients wherever safe and effective.
Are your products certified as organic?
Though our products are not certified organic, we do incorporate organic ingredients in our products. Where safe and effective to do so, we choose to use sustainable, lab-developed ingredients.
Are your products safe for pregnant/breastfeeding mothers?
Yes, our products are safe for pregnant and breastfeeding mothers.
Where are your products manufactured (country of origin)?
We are a local brand that manufactures our products in the United States, Hong Kong, Taiwan, and Japan.
How will I know if my order has been received?
After you place your order, you will receive a confirmation email from PORCELAINSKIN.COM within 15 minutes informing you that your order has been received.
If you do not receive a confirmation email after 15 minutes (please ensure the email was not sent to your junk folder), it means we have not received your order and no payment has been received by PORCELAINSKIN.COM. You will then need to place a new order.
Likewise, you may contact us at firstname.lastname@example.org or on live chat for further assistance.
Can I amend my order after it has been confirmed?
We regret to inform you that once an order has been paid and confirmed, you are unable to amend your order.
What are the payment methods available?
We accept Visa, Mastercard and GrabPay. Interest-free instalment plans are available with Atome and Pace.*
Will you store my payment information?
We do not store any customer’s card information. All card information is directly transacted in a secure manner to our payment gateway providers.
My payment has been declined, what should I do?
Please try again and ensure that all details such as your card number, expiry date, etc. are correctly filled in. If the problem persists, you may wish to contact your issuing bank or try an alternative payment mode.
Do I have to pay for duties & tax?
SINGAPORE – The local Goods & Services Tax (GST) of 7% is automatically applied to your order in accordance with Singapore tax regulations. You are not required to pay for any additional costs.
INTERNATIONAL – Please note that deliveries outside of Singapore may be subject to customs inspection and the assessment of tax and duties in accordance with local legislations. You or the shipping recipient may be required to pay additional charges by local authorities. We are unable to offer any assistance or advice should this occur. Please check with your local authorities on your tax responsibilities and rights before placing an order.
In the event that taxes and/or duties are incurred and you refuse to accept delivery of the shipment, you will have to bear the charges for all return charges, including any return taxes and/or duties incurred.