Porcelain Product Membership

Other methods to collect points

Membership Benefits

A Glimpse Of Rewards

Redeem Porcelain products with your points. More rewards can be found in the member's portal.

FAQ

Can I join both Treatment & Product memberships?

Yes, you can join both Product and Treatment memberships. Utilise both to maximise the rewards. You may use the same mobile number and email for both as well.

Why are there 2 memberships?

To provide a more seamless omnichannel experience, we have separated the membership programmes into two categories - products & treatments. There will also be slightly different benefits and rewards for each programme.

Can I use the same mobile number and email for both memberships?

Yes you can! For products membership, simply register via our website. For treatments membership, simply book an appointment or start purchase in stores.

How are the points awarded to me?

It will automatically be credited to your product membership account with every successful order or additional action to collect points.

How can I check my points balance?

For Treatment Membership: You can check it through our Porcelain mobile app. If it is not installed, feel free to ask our therapist in our spas.

For Product Membership: You can check the balance by logging into your account on www.porcelainskin.com. Then click on Porcelain Rewards > My Card Status.

How do I redeem my rewards?

1. Head over to the Product Membership Portal (under Products tab) and click on Claim My Rewards. A login may be required.

2. Select your choice of reward and click on claim to get a unique voucher code.

3. Copy this code and paste it at checkout.

Please note that only one code can be used at a time. If you would like to redeem more than 1 reward, please reach out to us for assistance. Alternatively, you may head over to our spas and let our therapists know.

Can I join the membership if I am not based in Singapore?

You may join the Product Membership even if you are not based in Singapore.

Can I transfer or share my membership account or points?

Your membership account cannot be transferred or shared with others, even if it's a family member. We are unable to combine or transfer points to other accounts or between the 2 memberships.

Can I transfer or combine points between the Treatment Membership & Product Membership?

Points cannot be transferred or combined between the 2 memberships even if it is both your account.

What are the terms and conditions?

Points will expire 365 days from purchase date for both products and treatment memberships. Complimentary treatment rewards cannot be transferred to someone else and can only be redeemed by the membership account holder. Points cannot be transferred from Product Membership to Treatment Membership or vice versa.

Keen to know about Treatment Membership instead?

Find out more about Porcelain's Treatment Membership and how it works with the Product Membership
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Have Questions?

Drop us a line at knockknock@porcelainskin.com or head over to our stores to find out more about the Porcelain Membership.